If you have received the ordered goods and are not satisfied with any of them or have simply changed your mind about purchasing them after we have e-mailed you your order confirmation, you may exercise your right of withdrawal without giving any reason.

You inform us of your decision to cancel the contract proposal or the contract within 14 working days of delivery of the goods, in writing by hand or registered letter, e-mail or telephone, provided that if you notify us by e-mail or telephone you confirm your decision by registered letter with return receipt, at the following address:

Vinothek Wein & Wachau
Inh. Gottwald GmbH & Co KG
Kirchenplatz 5
3390 Melk
Tel.: +43 (0) 2752 54987
Fax: +43 (0) 2752 54987-20


Shipping address: 
Vinothek Wein & Wachau
Kirchenplatz 5
3390 Melk

The period begins on the date of its receipt at the customer. The period does not start before the contract has become binding on you by your acceptance of the purchased item. To comply the withdrawal period it is sufficient if the cancellation is sent within the period fixed.

In the event of an effective withdrawal you return the goods to us at our charge. Please note that while the goods remain in your possession you are under a duty to ensure that the goods are kept safe, secure and in good condition. Any decline in value needs to be compensated by you. The goods’ reception is not to be regarded solely as a decline in value in itself. If the return of the goods is impossible or impracticable, you have to compensate for the value as far as you benefit from the predominant advantage.

Items that can be sent as a package have to be returned at our risk. You have to bear the regular costs of the return if

  1.   the delivered goods correspond to the ordered ones and
  2.   the amount of the returned goods does not exceed an amount of 40 euros or
  3.   if you are at a higher price at the time of the withdrawal and the consideration has not been provided by you or
  4.   if you have provided a contractually agreed partial payment.

Otherwise the return is free for you. Items that cannot be sent as a package will be collected from a parcel service.

Duties for the refund of payments must be fulfilled within 30 days. The period begins for you when you send your cancellation or the goods, for us with its reception.