General Terms And Conditions

YOUR RIGHT OF WITHDRAWAL

If you have received the ordered goods and are not satisfied with any of them or have simply changed your mind about purchasing them after we have e-mailed you your order confirmation, you may exercise your right of withdrawal without giving any reason.

You inform us of your decision to cancel the contract proposal or the contract within 14 working days of delivery of the goods, in writing by hand or registered letter, e-mail or telephone, provided that if you notify us by e-mail or telephone you confirm your decision by registered letter with return receipt, at the following address:

Vinothek Wein & Wachau
Inh. Gottwald GmbH & Co KG
Kirchenplatz 5
3390 Melk
Tel.: +43 (0) 2752 54987
Fax: +43 (0) 2752 54987-20

E-Mail: office@weinundwachau.at

Shipping address: 
Vinothek Wein & Wachau
Kirchenplatz 5
3390 Melk

Consequences

The period begins on the date of its receipt at the customer. The period does not start before the contract has become binding on you by your acceptance of the purchased item. To comply the withdrawal period it is sufficient if the cancellation is sent within the period fixed.

In the event of an effective withdrawal you return the goods to us at our charge. Please note that while the goods remain in your possession you are under a duty to ensure that the goods are kept safe, secure and in good condition. Any decline in value needs to be compensated by you. The goods’ reception is not to be regarded solely as a decline in value in itself. If the return of the goods is impossible or impracticable, you have to compensate for the value as far as you benefit from the predominant advantage.

Items that can be sent as a package have to be returned at our risk. You have to bear the regular costs of the return if

  1.   the delivered goods correspond to the ordered ones and
  2.   the amount of the returned goods does not exceed an amount of 40 euros or
  3.   if you are at a higher price at the time of the withdrawal and the consideration has not been provided by you or
  4.   if you have provided a contractually agreed partial payment.

Otherwise the return is free for you. Items that cannot be sent as a package will be collected from a parcel service.

Duties for the refund of payments must be fulfilled within 30 days. The period begins for you when you send your cancellation or the goods, for us with its reception.

End of cautioning

OFFER AND CONCLUSION OF CONTRACT

By clicking the button Binding order you place a binding order for the goods in your shopping cart. The confirmation of the order follows immediately after submitting your order. This email is not an acceptance of the offer yet. We can accept your order by a confirmation email or by the goods’ delivery within 5 days. The sale contract is concluded with the Gottwald GmbH & Co KG, Solarstrasse 9, 3390 Melk. The contract data will be stored in accordance with our Privacy Policy on our internal systems. The general terms and conditions can be reviewed at any time on our website. If you have further questions do not hesitate to contact us.

WARRANTY

Since we select our wines after our experts did taste, we guarantee a good quality that is worth the money.Should you not be satisfied with the wine we take back unopened bottles without difficulty up to 12 weeks after the invoice date.

DELIVERY, MISSING ITEMS, BURST

Delivery by a forwarding agent: Please check immediately upon receipt if the carrier delivered the right numberand the correct items according to the B/L and whether the packages are undamaged.

In case of damage or short deliveries please let the driver confirm it on the B/L and send or fax the B/L to us in order to claim the amount. Afterwards, we can make out a credit advice or send you a replacement.

The fees for the transport insurance are borne by us.
Please contact us by telephone or via E-Mail if goods cannot be accepted at the stated delivery address or give us another delivery address as we carry the cost for the first delivery trip only.

DELIVERY BY DPD WINE-LOGISTICS

The items are shipped in approved shipping packages which are usually delivered in the morning by DPD. If you are not present, two more delivery attempts will be made after informing the recipient. You can then contactdirectly DPD and arrange either a new delivery date, pick up the shipment or redirect the shipment to another delivery address.

Please inform us when the shipment has not arrived within 10 days after the order date.

PAYMENT

To take a look at the different types of payment, please refer to Payment & Shipping. The delivered goods remain our property until full payment. Place of delivery and payment is Melk.

RIGHTS OF USE

Any rights of use, as for example using of photos of this homepage are excluded.

CONTRACT LANGUAGE

The contract language is German.

DATA PRIVACY

All personal data are stored safely. We commit ourselves to protect your personal data in accordance with theprovisions of the Data Protection Act.

MISCELLANEOUS

Our offers are subject to change and prior sale. Changes in the bottle design as well as deviations from the bottle images are possible. Prices are subject to changes and errors.